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ONGOING - Intermittent Telephony Issues
Please be advised customers are experiencing intermittent issues with telephony into the service desk. Our support teams are investigating the cause of this issue.
Windows 10 update
Windows 10 version 1809 is supported by Vision. We are currently doing regression testing on Window 10 version 1903 and will update our users once this has completed.
RESOLVED - Possible Helpdesk Call Delays - Please use Live chat or the online form
UPDATED 13/08/2020 - RESOLVED
Please accept our apologies for any inconvenience caused by this service impact.
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We are aware of further issues relating back to an issue at the BT exchange in Edinburgh, which is impacting calls into our helpdesk at times, this may lead to longer wait times during these periods. For non-urgent issues we would encourage all customers to use the live chat on our website here or the customer support form in the meantime to ensure we can deal with your issues effectively.
Bank holiday opening hours
Please find our customer support opening hours listed below for the upcoming bank holiday weekend.