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Did you know…your patients can message you using Patient Services/My Health Online?

Your patients can use your patient facing services to message you in the following ways:

From Prescriptions

  • Acute/Additional Medication Request - If your patients tick I'd like to request an expired repeat prescription or another medication they can add free text to a medication request:

  • Patient Message - If Patient Message is enabled within Control Panel - Online Services - Prescriptions Configuration, your patients can add a message to a request for repeat medication:


Messages sent from the Prescriptions section of patient facing services are processed from Mail Manager.

See Processing Online Acute Prescription Requests and Processing Online Repeat Prescription Requests in the Patient Online Services Help Centre for details

Patient Messaging

If you have enabled the Patient Messaging app, from Control Panel - File Maintenance - Online Services you can send and receive messages to and from your patients:

Messages are sent and received using the Patient Messaging application within Apps Controller.

See Patient Messaging in the Apps Controller Help Centre for details.

 

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