UPDATED 13/08/2020 - RESOLVED
Please accept our apologies for any inconvenience caused by this service impact.
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We are aware of further issues relating back to an issue at the BT exchange in Edinburgh, which is impacting calls into our helpdesk at times, this may lead to longer wait times during these periods. For non-urgent issues we would encourage all customers to use the live chat on our website here or the customer support form in the meantime to ensure we can deal with your issues effectively.
Please accept our apologies for any inconvenience caused by this service impact.
