This change is now complete - Please be advised the Vision service desk telephony system will be changing to a new system on the afternoon of the 20th March, between 14:00 and 15:00.
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Please be advised customers are experiencing intermittent issues with telephony into the service desk. Our support teams are investigating the cause of this issue.
RESOLVED 16/9/20. Some customers may be experiencing intermittent issues getting through to us on our phone lines at the moment, engineers are investigating as a matter of urgency, in the meantime please submit any issues via our webform and we will be in touch as quickly as possible
UPDATED 13/08/2020 - RESOLVED We are aware of further issues relating back to an issue at the BT exchange in Edinburgh, which is impacting calls into our helpdesk at times, this may lead to longer wait times during these periods. For non-urgent issues we would encourage all customers to use the live chat on our website here or the customer support form in the meantime to ensure we can deal with your issues effectively.
RESOLVED 19:50 - A number of users are experiencing errors trying to access Vision Anywhere and V360. Engineers are investigating this as a matter of urgency.
A number of customers are experiencing errors when opening Vision. The current available workaround is to move the error to the side of the screen, do not choose ok or close the error and customers will be able to continue working.
RESOLVED Service Outage Update – Vision Anywhere, Vision Online Service and Patient Services
Tags: Helpline
RESOLVED 16:00 - The outage with Vision Anywhere, Community Services, Vision Online Services and Patient Services due to a fault with an external hosting provider has now been resolved. Vision apologise for any impact this caused customers, practices and patients.
RESOLVED 11:40 A number of customers are experiencing errors when opening Vision. This is due to an error on a bluebay server which engineers are working on as a matter of urgency. The current available workaround is to move the error to the side of the screen, do not ok or close the error are customers are able to continue working.
RESOLVED - Please be advised several practices are unable to connect to out Aeros Hosted services in England. This is due to a network fault within the datacentre. This is also affecting V360, Vision Anywhere and Patient Services. Engineers are working on this as a priority, practices may be able to reconnect but may experience further connectivity issues whilst we resolve the issue.
Please find our customer support opening hours listed below for the upcoming bank holiday weekend.