Important Information for System Administrators

Vision360 user accounts are used across a wide range of Vision products including Shared Care, Appointments, Tasks and Vision Anywhere.

When users enter their password incorrectly more than three times, their account becomes locked and they are unable to access Vision products. It is strongly advised that as System Admins, you periodically check all your practice/organisation accounts in Vision360 for locked accounts to ensure all products are accessible.

It is simple for System Admins to unlock accounts from Vision360 Organisational Services:

1. Open your browser and access Vision360 using the URL provided by the Cegedim Healthcare Solutions implementation team.

2. Sign in to Vision360 by entering your username and password and select Sign In.

   

3. Select your Systems Support Access Role and then Sign In.

   

4. Select Organisational Services.

5. In Search, enter part of the locked user's name or email and select Search.

   

6. All matching results display, select the user required and the Edit User screen displays with the Details tab selected.

7. A message displays at the top of the Details screen advising This account has been locked after three failed access attempts.

   

   Select Unlock.

Note - From Organisational Services you can also assign roles to users and reset passwords - See Logging in to Organisational Services and Managing User Accounts for details.