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UPDATED 13/08/2020 - RESOLVED We are aware of further issues relating back to an issue at the BT exchange in Edinburgh, which is impacting calls into our helpdesk at times, this may lead to longer wait times during these periods. For non-urgent issues we would encourage all customers to use the live chat on our website here or the customer support form in the meantime to ensure we can deal with your issues effectively. 

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Coronavirus/Covid-19 Shielding Letter for Patients Working within a Local Lockdown Area – England only 6th August 2020 NHS Digital have provided us with an updated Shielded Patient letter for you to use for patients who were on the Shielded Patient List (SPL) and now find themselves working in an area affected by local lockdown. We have turned this into a Vision template letter

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